AI AUTOMATIONDACHDE/EN
AI Automation
AI Phone Assistant
An AI phone assistant that answers inbound calls and routes them.
What you get
No more missed calls outside business hours
Simple matters solved without a wait
Hard cases warm-transferred to a human
The starting point
Calls outside business hours or during peak times get lost, and with them, jobs.
How we work
An AI phone assistant answers calls, handles simple matters, books and warm-transfers hard cases to a human, on a consent basis.
A good phone assistant catches missed calls, especially outside business hours, without deceiving callers. It resolves what it can and passes the rest cleanly to a human, instead of cutting requests short.
What the work covers
The AI phone assistant answers inbound calls, handles simple matters from your approved knowledge, takes appointments and requests, and warm-transfers hard cases to a human. It identifies itself as AI, works on a consent basis and is EU-resident.
Deliverables
- Answering of inbound calls
- Handling of simple matters
- Capture of appointments and requests
- A warm handoff to a human
- AI disclosure and consent
How we work together
- 01
Conversation and goals
In a short conversation we clarify what you want to achieve, who your customers are and what content exists.
- 02
Concept and design
We draft structure and design, agree them with you and define content and features.
- 03
Build
We build the site on a modern, fast stack, focused on speed, visibility and accessibility.
- 04
Review and refinement
We review the site together in rounds, until content, design and details are right.
- 05
Launch and care
The site goes live, the first year of hosting is included, and on request we handle ongoing operation.
Frequently asked questions
Do callers notice they are talking to an AI?
Yes, the assistant clearly identifies itself as AI, as the EU AI Act requires. No one is deceived about who they are speaking with.
What happens with difficult matters?
Whatever the assistant cannot resolve with certainty, it warm-transfers to a human, with the context so far. That way no caller is left alone with an unresolved problem.
Is this compatible with data protection and consent?
Yes. The assistant works on a consent basis, is EU-resident and GDPR-compliant. Recording and processing follow clear, transparent rules.
Question not covered?
Tell us briefly what you have in mind. You get a clear answer, no run-around.
Related services
Ready?
Does this fit your plans?
Tell us briefly what you need. You get a clear fixed-price offer, free and without obligation.